| Any member of the public who believes that a Member is breaking the PCA Code of Practice may submit a detailed written complaint to the Association. All such complaints will be investigated and an initial (or full) response will be made within 21 days. If further investigation proves necessary any additional response will be made within 90 days.
Members authorise investigation of complaints by the PCA and will co-operate fully in such investigation. Where information is disclosed that may be of a commercially sensitive nature it will be handled in confidence by the association and will not be disclosed to any third party. | 
Complaints - General
