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  You are here : Code Of Practice - Solving Problems - Responding Promptly
   
Methods of trading & promotion
Dealing with Customers
Solving Problems
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Complaints where breaking of the Code of Practice is alleged
Monitoring Compliance
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Complaints and responses should be recorded. If the complaint is made in writing a response must be made in writing within 14 working days, notwithstanding any informal telephone response that might be made.
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