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  You are here : Code Of Practice - Solving Problems - Speedy solution
   
Methods of trading & promotion
Dealing with Customers
Solving Problems
  Bullet Point Speedy solution
  Bullet Point Trading Standards Departments
  Bullet Point Responding Promptly
  Bullet Point Maintaining Records
  Bullet Point Solving Disputes
  Bullet Point Technical Report
  Bullet Point PCA Conciliation Procedure
Complaints where breaking of the Code of Practice is alleged
Monitoring Compliance
Publication of Activities


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Members must take all reasonable steps to promptly resolve customer complaints and disputes, recognising that prolonged disputes are bad for their business and bad for the standing of the Association and its Members as a whole.
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