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  You are here : Code Of Practice - Methods of trading & promotion - Delay causing claim for Refund
   


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arrow  Delay causing claim for Refund
In the event of any delay causing a delivery time longer than that which was originally agreed, and if full or part prepayment has been made (cleared funds received), Members recognise that the customer is entitled to request a refund of all prepayments. The Member will make any refund due without undue delay and wherever possible by the same means as was originally used for payment. Consumers must not be subjected to excessive procedures before payments are refunded. Consumers should note that many suppliers adopt the prudent business practice of not making refunds until they have received confirmation of payment from the credit card company, and this may take several weeks and cause a delay in issuing a refund.

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